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Shipping Policy for Sparkle Bags NY

Welcome to Sparkle Bags NY, your destination for exquisite custom products that shimmer with style and sophistication. We value your trust in us, and we want to ensure you have a seamless experience. Please take a moment to review our shipping policy for important information.

Shipping Methods:

At Sparkle Bags NY, we offer the following shipping methods:

1. Standard Shipping: Our custom products are crafted with care and shipped within 7-14 business days after processing. We ship via standard shipping.

Order Processing:

The production time for custom products varies, and it is typically detailed in the product description. After production, standard shipping orders are delivered via Standard shipping.

Local Pickup (Rockville Center, NY):

For our valued local customers, we offer the convenience of local pickup in Rockville Center, New York. Select this option during checkout, and you will receive an email notification when your order is ready for pickup.

Shipping Charges:

Shipping charge is $15.00 for ALL bags

International Shipping:

Sparkle Bags NY currently does not offer international shipping. We only ship to addresses within the United States.

Delivery Addresses:

Please ensure your shipping address is accurate and complete. We cannot be held responsible for delays or undeliverable packages due to incorrect addresses.

Returns and Exchanges:

For information about returns and exchanges related to custom products, please refer to our Return Policy page.

Lost or Damaged Shipments:

In the event of a lost or damaged shipment, please contact our customer service team immediately. We are committed to resolving such issues promptly and efficiently.

Contact Us:

If you have any questions or concerns about your custom order's shipment, local pickup, or any other aspect of your shopping experience, please do not hesitate to contact us. Our dedicated customer service team is here to assist you.

Thank you for choosing Sparkle Bags NY for your custom product needs. We appreciate your trust and look forward to providing you with top-quality custom products and exceptional service.

At Sparkle NY, we are committed to delivering high-quality products to our customers. We do not generally accept returns unless the item is defective or has sustained shipping damage. Please read the following policy to understand our approach to returns and refunds.

1. Returns

1.1. Eligibility: We accept returns only for items that are defective or have been damaged during shipping. If you believe you have received a defective product or an item that has been damaged during shipping, please contact our Customer Support team within 7 days of delivery.

1.2. Non-Returnable Items: All sales are final for items that are not defective or damaged during shipping. We do not accept returns for reasons other than defects or shipping damage.

1.3. Non-Returnable Items: Certain items are not eligible for return, including but not limited to personalized or customized products (unless they are damaged or defective) and items explicitly marked as non-returnable.

1.4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

2. Return Process

2.1. Contact Us: To initiate a return, please contact our Customer Support team at jacqui@sparkle-ny.com. Provide your order number, a description of the issue, and, if possible, photographs of the defect or damage.

2.2. Review and Authorization: Our team will review your request and, if eligible, provide you with return instructions and a return authorization. Do not return items without prior authorization.

2.3. Return Shipping: If your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

3. Refunds

3.1. Refund Amount: For authorized returns of defective or damaged items, we will provide a full refund, including the cost of the item and the original shipping charges.

3.2. Refund Timeframe: Refunds for eligible returns will be processed as soon as possible, typically within a few business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Exchanges

We do not offer exchanges at this time. If you receive a defective or damaged item, please follow the return process as outlined above, and we will issue a refund for the item.

5. Contact Us

If you have any questions or require assistance with our Return and Refund Policy, please do not hesitate to reach out to our Customer Support team at [your contact information].

Sparkle NY reserves the right to amend or update this policy at its discretion. Please check this page regularly for any changes.